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Registration and Membership

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Monthly subscription boxes for Canna Care Package, are shipped to your address at the address you provided. You may receive emails regarding your account or promotions for special offers, including third party offers. Please note that you may cancel at anytime BUT if you've already been billed for the current month, you'll still receive this month's order and your cancellation will be effective for the next billing cycle. You also have the option to change the frequency of payment to every 3, 6 or every 12 months based on your preference! In addition, you can pause your subscription, which means your future orders will be skipped until you resume your subscription.

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Your Subscription Contract

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By purchasing any subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically stay active unless it is canceled. To cancel your subscription at any time, you must do one of the following at least 48 hours prior to your next scheduled renewal date to avoid charge: login to your customer portal at cannacarepackage.net or email support at yourccpackage.@gmal.com. All subscriptions that are started between the 16th and the last day of any given month will automatically have their renewal date moved to the 15th of the following subscription period. If you subscribe outside of these periods, your renewal date will be your actual sign-up date. If you cancel your subscription after receiving your monthly confirmation email, you’ll still receive this month’s box and your cancellation will be effective for the next billing cycle. Likewise, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the the-current subscription period. We reserve the right to revoke your subscription at any time. If you aren't interested in receiving that month's box, as an alternative we can send a store credit gift card! Please keep in mind that we can only cancel the order if the shipping label has not been created.

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Billing and Payments

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You must provide us and keep us up to date with accurate contact and payment information, including name, shipping address, and credit or debit card number.(AMEX does not allow their credit cards to be used to purchase CBD or Cannabis) We save your payment information for ease of future shipments and charges. All such personal information is subject to the Privacy Policy. You are responsible for any fees or charges your issuing bank or credit card provider may charge you. If your payment to us is returned for any reason, we may bill your account again directly and seek payment by another method including a mailed statement. Any account changes made after the 15th of each month should not be expected to reflect on the subscription until the following shipping period.

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Returns

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If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our Distribution Center in accordance with the following Return Policy:

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• Items must be sent back within 7 days of the delivery date.

• Incorrect or Missing Items (Note: If such items are not reported within 2 days of delivery, we will not issue store credit. Please email yourccpackage.@gmal.com for assistance.)

• Items must be free of stains, residue, deodorant, or wear/use

• Cleaning Supplies, Rolling Papers & Wraps are non-returnable.

• Canna Care Package reserves the right to apply a 50% restocking fee.

• All returns are refunded via online store credit in the form of a Canna Care Packafe Gift Card or Account Credit.

• Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center.

• Canna Care Package does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

• Return drop-offs are not accepted at our Distribution Center.

Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Canna Care Package will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a Canna Care Package E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!

Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping (ONLY IF UNDER 1LB)  for convenience (you can find information on flat rate shipping via USPS.com or by clicking here). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.

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As a Member, you agree to the following benefits and Terms:

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You must provide us and keep us up to date with accurate contact and payment information, including name, shipping address, and credit or debit card number. We save your payment information for ease of future shipments and charges. All such personal information is subject to the Privacy Policy. You are responsible for any fees or charges your issuing bank or credit card provider may charge you. Any account changes made after receiving the order confirmation email will become ONLY EFFECTIVE for the following month, not the current month’s order.

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In an effort to get orders to our awesome subscribers as soon as possible, we begin processing shipments prior to the signup cutoff. As a result, all address updates must be made within 48 hours prior to the subscription renewal date (see "Your Subscription Contract" above for renewal date information) to ensure they are correctly reflected on your shipment. Our shipping service does not include forwarding your mail to an updated address. Any forwarding fees incurred will not be reimbursed or credited to your subscription.

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